Your Saftey, Our Priority

 

Taking in account the recent development Covid situations in our country, at Pick and Drop Furniture, we have taken various measures for the safety of our employees, partners and customers. As always, our focus is on safe shopping and we have a number of important safety measures in place that follow the government’s COVID-secure guidelines and that are designed to keep everyone safe.

We are following the government’s COVID-secure guidelines as well as our own strict Shop Safe protocols, so you can visit us and take delivery of your new furniture with complete confidence.

To guarantee everybody’s safety, we've embraced new ways of working that maintain high standards of hygiene as well as strict social distancing requirements.  When place an order with Pick and Drop Furnitures, we want you to feel safe and comfortable regarding the delivery process, furniture instalment, delivery personnel and everything in between. That’s why we’ve introduced a wide range of safe shopping measures.

 

SAFE DELIVERY

In order to maintain a smooth and safe operation here at Pick and Drop, we make sure that the temperature checks and use of sanitisers at entry points into all facilities for employees and visitors have become mandatory. In addition to this, we are also Covid-testing our delivery drivers every week so you don’t have to worry about any transmission of air droplets.

Pick and drop is also providing hand sanitisers, Face shields and 3-PLY masks (along with PPE kits in case of containment zones) for Delivery Staff and Carpenters to ensure its safe implementation before entering your premises.

Sanitising is mandatory for everyone while entering any company premises as mentioned earlier and for our delivery specialists, this means before and after every delivery. Our vehicle cabs have been fitted with Perspex dividing screens.

Our warehouses, equipment and vehicles are cleaned thoroughly every day. Frequent fumigation of delivery vehicles and the use of disinfectants while loading and unloading of products from the vehicles is also in effect.

Your order will be brought into the room of your choice, and in-room furniture assembly is available for many items. If you prefer, we can also deliver most items just to your doorstep.  To help keep everyone safe and healthy, we are now operating a non-contact delivery service and our delivery specialists are adhering to strict safety protocols.

 

Also, please know that these safety protocols are being continually reviewed in line with government guidance, and we will make any changes necessary to keep our customers and our employees safe at this difficult time.

 

SANITISATION

The frequent use of hand sanitisers at all facilities and masks for employees have been made mandatory as mentioned earlier.

We Covid-test each and every employee on a weekly basis and take each person’s temperature when they arrive for work each day. Our sales consultants and delivery specialists are also required to wear appropriate personal protective equipment and to use hand sanitiser frequently provided by us.

Also, the deep cleaning and fumigation of all our premises is done regularly and responsibly to ensure everyone’s safe health. It is very important for us at Pick and drop to practise regular and thorough cleaning of all frequently touched surfaces. We also follow a routine for sanitisation of work stations, laptops and mobiles of our employees.

 

SOCIAL DISTANCING

While most of the official work has been declared to be done remotely- our delivery heroes are still hard at work making sure to provide you your dream home furniture. Maintaining a 2-metre distance amongst employees at all facilities and delivery is being properly maintained.

Also, for all the essential company service officials, we have implemented a spread-out seating plan along partial work from home system with no group gathering or meetings across any facilities being hosted.

For all the loading and unloading, markings on floor at Warehouses are being followed to maintain social distance in queues.

 

ADDITIONAL PRECAUTIONS

The staff at Pick and Drop is also being encouraged to download Aarogya Setu app to receive guidance and advised to stay at home if they are not feeling well or experiencing any symptoms such as breathlessness, fever, sore throat, etc.

 

To make sure you feel perfectly safe and comfortable in your sofa while watching the telly or eating at your dining table we go through intense cleaning and sanitisation of your furniture before delivering it to you.

We follow a multi-step process to clean and disinfect your furniture to get it ready and safe to rent for your living room. They are designed specifically for each kind of furniture and appliance. Here is a broad view of the process for each:

 

SOLID WOOD FURNITURE

• Clean with a non-toxic acetone-based cleaning solution followed by sanding
• Stain or colour, and polish with a PU based finishing material
• Pack immediately after cleaning

FURNITURE WITH UPHOLSTERY OR FABRIC

• Check thoroughly for damage
• Wash with soft, treated water using an enzyme-based detergent
• Dry inside a heated drying chamber at 60-70 degrees for faster drying and to kills germs*
• Change fabric and PU foam for furniture with significant damage
• Pack immediately after cleaning

 

We have made a smooth transition to working remotely, and our Customer Care team is available as it was before. Our website and app are always available for you to access your subscription details, and for new renters who want to join the Pick and Drop family.

 

Happy (and safe) Shopping!